Privacy Policy

1. Introduction

Mostbet Canada ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming platform and services.

2. Information We Collect

Personal Information

• Full name, date of birth, and contact details
• Government-issued identification for verification
• Financial information (payment methods, transaction history)
• Gaming activity and preferences
• Communication records with our support team

Technical Information

• IP address and device information
• Browser type and version
• Cookies and usage data
• Geolocation data (where permitted by law)

3. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your gaming account
• To process transactions and prevent fraud
• To verify your identity and age
• To provide customer support
• To send promotional offers (with your consent)
• To comply with legal and regulatory requirements
• To improve our services and user experience

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, verification services, and IT support
• Regulatory Authorities: As required by law or to comply with legal obligations
• Business Transfers: In case of merger, acquisition, or sale of assets
• Fraud Prevention: To detect and prevent fraudulent activities

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Regular security audits and monitoring
• Employee training on data protection
• Multi-factor authentication for sensitive operations

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 5-7 years)
• Resolve disputes and enforce agreements
• Maintain business records

7. Your Rights

As a Canadian user, you have the right to:

• Access your personal information
• Correct inaccurate data
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal requirements)
• Opt-out of certain data processing activities

To exercise these rights, contact our Data Protection Officer at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and offers
• Enhance security and prevent fraud

You can control cookie settings through your browser preferences.

9. International Data Transfers

As an international gaming platform, your data may be transferred to and processed in countries outside Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: 1-800-MOSTBET (1-800-667-8238)
• Mail: Data Protection Officer, Mostbet Canada Ltd., 123 Gaming Street, Suite 500, Toronto, ON M5H 2T9, Canada